Privacy Policy

Last Updated: December 19, 2025

At Ozwin Casino, protecting your personal information stands as a fundamental commitment. This privacy policy explains what data we collect, how we use it, who we share it with, and what rights you have regarding your information. We operate under strict data protection standards and comply with international privacy regulations to ensure your information remains secure and confidential.

By creating an account and using our services, you acknowledge that you've read and understood this privacy policy. We recommend reviewing this document periodically as we may update it to reflect changes in our practices or legal requirements.

Information We Collect

We gather several types of information to provide, maintain, and improve our casino services. Understanding what we collect helps you make informed decisions about your privacy.

Personal Information You Provide

When you register at Ozwin Casino, you directly provide information including:

• Identity Data: Full name, date of birth, gender, and nationality
• Contact Details: Email address, phone number, and residential address
• Account Credentials: Username, password, and security questions
• Financial Information: Payment card details, bank account numbers, and transaction history
• Verification Documents: Government-issued ID, utility bills, and payment method verification
• Communication Records: Chat transcripts, emails, and support ticket contents

Information We Collect Automatically

Our systems automatically gather technical and usage data when you access our platform:

• Device Information: IP address, browser type, operating system, and device identifiers
• Gaming Activity: Games played, bets placed, winnings, losses, and session duration
• Website Interactions: Pages visited, links clicked, time spent on pages, and referral sources
• Cookies and Tracking: Session data, preferences, and behavioral patterns
• Geolocation Data: Approximate location based on IP address for compliance verification

Information from Third Parties

We may receive additional information from external sources:

• Payment processors confirming transaction validity
• Identity verification services validating your documents
• Fraud prevention agencies checking for suspicious activity
• Marketing partners (only if you've consented to receive promotional materials)

How We Use Your Information

Every piece of data we collect serves specific purposes related to service delivery, security, or legal compliance. We don't use your information for purposes beyond those outlined here without obtaining your consent.

Primary Uses

Account Management: Creating and maintaining your casino account, authenticating your identity, and processing your requests. We use your personal details to ensure each account belongs to a real, verified individual over 18 years old.

Financial Transactions: Processing deposits, managing withdrawals, preventing fraud, and maintaining transaction records. Your payment information flows through secure channels to authorized payment processors. We store only essential details needed for future transactions and dispute resolution.

Gaming Services: Delivering game content, tracking gameplay, calculating results, and awarding winnings. Gaming activity data helps us identify playing patterns, detect unusual behavior, and ensure fair play across our platform.

Communication: Sending account notifications, responding to support requests, providing transaction confirmations, and delivering important updates about service changes or security issues. We'll only send marketing communications if you've opted in.

Security and Compliance: Preventing fraud, detecting money laundering, enforcing terms of service, and complying with legal obligations. Our security systems monitor for suspicious patterns that might indicate account compromise or fraudulent activity.

Secondary Uses

• Service Improvement: Analyzing usage patterns to enhance website functionality, fix bugs, and optimize user experience
• Personalization: Tailoring game recommendations and bonus offers based on your preferences and playing history
• Research and Analytics: Conducting statistical analysis to understand player behavior and market trends (using anonymized data)
• Legal Requirements: Responding to court orders, regulatory requests, or law enforcement inquiries when legally obligated

Who We Share Your Information With

We share personal information only when necessary for service delivery or legal compliance. Every third party we work with must maintain equivalent data protection standards.

Service Providers

Third-party companies help us deliver our services:

• Payment Processors: Handle deposit and withdrawal transactions securely
• Game Providers: Deliver casino games and track gameplay data
• Cloud Hosting: Store data on secure servers with industry-standard encryption
• Customer Support: Provide live chat and email support tools
• Identity Verification: Validate documents and prevent underage gambling
• Fraud Prevention: Screen for suspicious activity and protect against abuse

These providers access only the information necessary for their specific functions and are contractually bound to protect your data.

Regulatory Authorities

We may disclose information to licensing bodies, tax authorities, and law enforcement when legally required. This includes responding to court orders, regulatory investigations, or lawful requests from government agencies.

Business Transfers

If Ozwin Casino undergoes a merger, acquisition, or sale of assets, your information may transfer to the new entity. We'll notify you via email and website announcement before any such transfer, giving you the opportunity to delete your account if you prefer.

We Never Share With

• Data brokers or information resellers
• Unaffiliated marketing companies (unless you've explicitly consented)
• Social media platforms (we don't integrate social login or sharing features)
• Any party for purposes unrelated to providing our services

How We Protect Your Data

Security measures at Ozwin Casino operate on multiple levels, from encryption protocols to physical security at data centers.

Technical Security Measures

• SSL/TLS Encryption: All data transmission between your device and our servers uses 256-bit encryption - the same standard banks use
• Secure Payment Processing: Card details pass directly to PCI DSS compliant payment processors without touching our servers
• Database Encryption: Stored data uses industry-standard encryption with regularly rotated keys
• Firewall Protection: Multi-layer firewalls block unauthorized access attempts
• DDoS Protection: Systems defend against distributed denial of service attacks
• Regular Security Audits: Independent experts test our systems quarterly for vulnerabilities

Organizational Security Measures

• Access Controls: Staff access personal data only when necessary for their job functions
• Employee Training: All team members receive data protection and security training
• Background Checks: Employees handling sensitive data undergo thorough screening
• Confidentiality Agreements: Staff sign legally binding NDAs protecting your information
• Incident Response Plan: Procedures exist for quickly addressing security breaches

Your Security Responsibilities

While we implement robust security measures, you play a crucial role in protecting your account:

• Choose strong, unique passwords and never share them
• Log out after finishing your gaming session, especially on shared devices
• Keep your email account secure (we use it for password resets)
• Report suspicious activity immediately to our support team
• Verify you're accessing the genuine Ozwin Casino website, not phishing sites

How Long We Keep Your Information

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

Retention Periods

After retention periods expire, we securely delete or anonymize your data. Anonymized data (stripped of all identifying information) may be retained indefinitely for statistical analysis and research purposes.

If you close your account, we'll mark it as inactive and restrict access, but we can't delete it immediately due to legal obligations. Your information will be deleted or anonymized after the required retention period passes.

Your Privacy Rights

You maintain several rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.

Right to Access

Request a copy of all personal data we hold about you. We'll provide this information in a readable format within 30 days. You can make one free request per year; additional requests may incur a reasonable administrative fee.

Right to Correction

Update or correct inaccurate information through your account settings. For data you can't change yourself, contact our support team with corrections and supporting documentation.

Right to Deletion

Request deletion of your personal data, subject to legal retention requirements. We must keep certain records for regulatory compliance, but we'll delete everything legally permissible.

Right to Data Portability

Receive your personal data in a structured, machine-readable format. You can transfer this data to another service provider if you choose.

Right to Restrict Processing

Limit how we use your data in certain circumstances, such as when you contest data accuracy or object to processing. We'll store the data but not actively use it during the restriction period.

Right to Object

Object to processing based on legitimate interests. We'll stop processing unless we demonstrate compelling legitimate grounds that override your rights.

Right to Withdraw Consent

Withdraw consent for marketing communications or optional data processing at any time. Withdrawal doesn't affect the lawfulness of processing before withdrawal.

How to Exercise Your Rights

Contact us at [email protected] with your request. We'll verify your identity before processing requests to prevent unauthorized access to your data. Most requests complete within 30 days, though complex requests may take up to 60 days.

Cookies and Tracking Technologies

Ozwin Casino uses cookies and similar technologies to enhance your experience, analyze usage, and maintain security.

Types of Cookies We Use

Essential Cookies: Required for the website to function. These handle login sessions, security features, and basic functionality. You can't disable these while using our services.

Performance Cookies: Collect anonymous data about how you use our website. This helps us identify technical issues, optimize page load times, and improve navigation.

Functionality Cookies: Remember your preferences like language settings, game filters, and display options. These enhance your experience by maintaining customizations between sessions.

Targeting Cookies: Track your activity to deliver personalized marketing (only used if you've consented). These cookies understand which games interest you and which promotions you engage with.

Managing Cookies

Most browsers let you control cookie settings. You can block all cookies, accept only certain types, or delete cookies after each session. Note that disabling essential cookies will prevent you from using our services properly.

Browser-specific instructions:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and Website Data
• Edge: Settings > Cookies and Site Permissions

International Data Transfers

Our operations involve transferring data internationally. Game servers, payment processors, and cloud storage may be located in different countries than where you reside.

When transferring data outside Australia, we ensure adequate protection through:

• Contracts requiring recipients to maintain equivalent data protection standards
• Selecting jurisdictions with robust privacy laws
• Implementing additional security measures for sensitive data
• Regular audits of international partners' security practices

Data may transfer to servers in countries including but not limited to: Netherlands, Canada, and Curacao (where our gaming license is issued). All transfers comply with applicable data protection regulations.

Children's Privacy

Ozwin Casino strictly prohibits use by anyone under 18 years old. We don't knowingly collect information from minors.

Our age verification processes include:

• Date of birth validation during registration
• Document verification confirming legal age
• Monitoring for suspicious activity indicating underage access
• Immediate account closure if underage gambling is detected

If you believe a minor has accessed our services, contact us immediately at [email protected]. We'll investigate and take appropriate action, including deleting any collected information.

Parents can use parental control software to prevent minors from accessing gambling websites. We recommend tools like Net Nanny, Qustodio, or built-in parental controls in modern operating systems.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

When we make material changes, we'll:

• Update the "Last Updated" date at the top of this policy
• Send email notifications to registered users
• Display prominent notices on our website for 30 days
• Require acceptance of updated terms before continuing to use services (for significant changes)

Minor changes (like clarifying existing practices) may not trigger notifications. We encourage you to review this policy regularly, especially before providing new categories of personal information.

Continuing to use our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account.

Contact Us About Privacy

Questions, concerns, or requests regarding this privacy policy or your personal data should be directed to:

When contacting us about privacy matters, include:

• Your full name and account username
• Specific nature of your request or concern
• Any relevant reference numbers or dates
• Proof of identity (to prevent unauthorized access to your data)

For general inquiries not related to privacy, visit our contact page to find appropriate support channels.